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Privacy

General principles
sleepingAway.com and its affiliates ("the theHoteliers.com Group") respect your privacy and seek to protect your personal data. We hope that the following information will show you how we gather, use and protect your personal data. More details about the way we use data in a particular theHoteliers.com Group service may be found in a notice which is provided to you as part of that service or by contacting the web address below about that particular service.

We aim to ensure that the processing of personal data by or on behalf of the theHoteliers.com Group is fair and reasonable and that your personal data is secure, accurate and up to date. Generally speaking this means that each time we want to collect personal data we must tell you the purposes for which we use the data and then ask for your consent to that usage. We only use your data for the purposes for which you consent. We also tell you if we transfer your data to anyone else.

Because sleepingAway.com services and the theHoteliers.com Group are international, personal data may be made available internationally, including in countries which do not have data protection laws or laws which provide equivalent protection to the European rules. We seek to require those to whom we transfer your data to protect it and your privacy. This way sleepingAway.com works to protect personal data transferred to countries which do not have data protection laws, including data transfer outside the European Union.

Information sleepingAway.com collects and why
The theHoteliers.com Group collects information about our users, suppliers and other individuals it deals with in its day to day business. This information includes contact, registration and payment details, information about the way registered users use our services as well as details of individuals' interests. It is used for administration and to support, improve and obtain feedback on theHoteliers.com Group services and to prevent and detect breaches of sleepingAway.com network security, the law or our contract terms.

We may also in the future, for the same purposes, update this information and collect similar information from any direct contact with such individuals and automatically via the individuals' use of theHoteliers.com Group services.

Where allowed by law sleepingAway.com may collate information about individuals which it receives from others with the information we obtain directly from them. The information described above may be retained and used by the theHoteliers.com Group after an individual ceases to use theHoteliers.com Group services or the individual has ceased dealing with us.

The theHoteliers.com Group will also use all this information to assess what theHoteliers.com Group products and services may be of interest to individuals and to personalise the service we provide.

If you are registered to use a service sleepingAway.com may contact you to obtain feedback on that service and any improvements we could make to it.

Before you register you can browse our web sites anonymously.

The law often allows you to write and ask to see and correct the information held about you, sometimes on payment of a fee.

Further information/marketing
If you agree the theHoteliers.com Group may contact you about those of its services which may interest you and any in some circumstances to invite you to client entertainment and similar events by mail, fax, email and (in certain limited circumstances) by telephone from time to time. You have a right to ask us at any time not to contact you by way of direct marketing.

Transfer of data to third parties
Except where the law permits or unless you agree, the theHoteliers.com Group does not sell or rent your personal data to others outside the theHoteliers.com Group. In some instances, we may pass information to third parties involved in the relevant sleepingAway.com Service (such as stock exchanges, which supply data to us). You will generally know if such a transfer of your information happens, except if the third parties are simply working on our behalf as administrators (such as companies that process credit card payments) or if the data is required to be disclosed by law on to a regulator.

If we sell a business division to another company and your personal data is used by that business then your data may be transferred to the buyer along with the business for them to use in the same way.

Material you post on interactive forums or chatrooms in sleepingAway.com services will be available to others using or considering using the Service.

If your employer subscribed for the service on your behalf then we may pass certain information to your employer about your use of the service where your employer has a legitimate reason to receive it.

Credit checks
If you are an individual user contracting in your own name for a fee-paying service, sleepingAway.com may in some instances for some fee paying products carry out credit checks on you with credit reference agencies or we may follow up references. The fact that sleepingAway.com has carried out such a credit check, and in some instances the nature or results of the credit check, will appear on the agency's register. In many countries you can obtain a copy of your register entry by writing to the relevant credit reference agency, sometimes on payment of a fee.

Cookies
A "cookie" is a piece of software, which may be sent to your computer. Cookies enable us to collect information about how our websites and services are being used and to manage them. If we send a cookie to your computer, it will not collect information specifically about you unless we have told you what personal information we are collecting and obtained your consent to do so. Until then, the cookie will only track general usage patterns and will not be used to identify you individually.

Calls to Help Desks
Calls to theHoteliers.com Group telephone help desks may be recorded for quality control, regulatory and monitoring purposes.

Questions
If you have any questions about sleepingAway.com privacy/data protection policy, you should contact us.